Online Dispute Resolution
As mandated by SEBI Master Circular for Online Resolution of Disputes in the Indian Securities Market (December 2023)
SEBI ODR Circular Reference
Type: Master Circular
Dated: December 2023
Subject: Online Resolution of Disputes in the Indian Securities Market
What is Online Dispute Resolution (ODR)?
SEBI has mandated an Online Dispute Resolution (ODR) mechanism for all SEBI registered intermediaries to provide investors with a fast, transparent, and cost-effective way to resolve disputes related to securities market transactions.
The ODR platform — SMART ODR (smartodr.in) — is an industry-wide platform for resolution of investor disputes through conciliation and/or arbitration facilitated by SEBI recognised bodies.
How to Raise a Dispute
Contact the Research Analyst First
Raise your grievance directly with Indra Kamal Tiwari. We aim to resolve all complaints within 30 days.
File on SEBI SCORES
If unresolved, escalate to SEBI's Complaint Redressal System (SCORES) at scores.sebi.gov.in. SCORES is monitored by SEBI directly.
Go to SCORES Portal ↗Use SMART ODR Platform
File for Online Dispute Resolution via the SMART ODR portal for conciliation or arbitration as per SEBI Master Circular dated December 2023.
Go to SMART ODR Portal ↗Quick Access Links
SEBI Registration No. INH000027414 | Indra Kamal Tiwari, Research Analyst | 25, 3rd Floor, Shri Ji, Neerav Nikunj Phase 1, Officers Colony, Agra, UP 282007